Omnichannel and Digital Engagement Manager
Sydney, New South Wales Job ID R0173393 Category Commercial Subcategory Marketing and Commercial Operations,Commercial,Marketing and Commercial Operations,Commercial Business Unit Global Portfolio Division Job Type Full timeBy clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.
Job Description
About Takeda
At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best-in-class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.
Certified as a Great Place to Work, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster a values-based, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world. As we continue growing, we know that behind our greatest achievements, there is an engaged team of curious learners.
About the role
Takeda is reshaping customer engagement — leading the way in the pharmaceutical industry as an early adopter of AI-powered platforms that enable seamless, personalised experiences and amplify the impact of every interaction. To accelerate this transformation, we’re looking for a dynamic Omnichannel and Digital Engagement Manager to join our Data, Digital and Technology team.
In this pivotal role, you’ll partner closely with Commercial, Medical, and Patient Services to design, deliver, and continuously optimise customer engagement - helping accelerate performance across launch, growth, and lifecycle brands within Takeda Oceania’s portfolio.
With strong cross-functional leadership, you’ll align teams around a shared vision, embed AI-powered innovation and turn insights into action—delivering exceptional, connected journeys that raise the bar for how Takeda shows up for customers and patients.
What you will do:
- Lead HCP and patient omnichannel planning and digital execution aligned to brand strategy and campaign goals.
- Drive cross-functional alignment, adoption and optimisation of omnichannel campaigns, content and capabilities to deliver exceptional customer journeys and experiences for healthcare professionals and patients.
- Partner with Commercial, Medical and Patient Services to define local omnichannel strategy, prioritise use cases, and tailor journeys to Oceania’s clinical, regulatory, and competitive context.
- Define, test and execute engagement journeys (including trigger-based journeys) and support delivery of digital tactics for key launches and the in-line portfolio.
- Leverage enablement platforms to support campaign performance tracking, segmentation, digital content deployment and continuous optimisation.
- Use insights and performance data to optimise omnichannel engagement and strengthen stakeholder adoption and change.
What you’ll bring:
- Demonstrated experience leading omnichannel strategy and digital execution in a complex, regulated environment (healthcare/pharma preferred).
- Strong stakeholder management skills and the ability to influence and align cross-functional teams around shared goals.
- Experience using CRM/omnichannel platforms and digital tools to enable campaign deployment, measurement and optimisation.
- Ability to apply judgement, creativity, and strategic thinking to shape customer and patient journeys and improve experience outcomes.
- Strong communication skills, ethical judgement, and a customer- and patient-centric mindset.
What awaits you:
- Market-leading benefits that make a difference to individuals, families, and carers during each stage of your career.
- Rewarding career and development opportunities tailored to your aspirations.
- Flexible leave options that help you personalize your work experience.
- Comprehensive wellbeing program supporting your social, financial, mental, and physical wellbeing.
We are dedicated to fostering a diverse and inclusive workplace, creating an environment where everyone can contribute and reach their full potential. We aim for all employees to feel equally valued, supported, and celebrated. Your unique attributes, such as culture, national origin, gender, gender identity, sexual orientation, disability, and age, truly enrich our team, reflecting the diversity of our wider community.
We welcome your application, even if you don’t have all of the required experience, and encourage you to email us if we can provide any reasonable accommodations to enable you to participate in this recruitment process.
