Lead, People Resource Hub & Employee Lifecycle Management , Takeda Business Solutions

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Job Description

About Takeda Business Solutions

タケダ・ビジネスソリューションズ（TBS) はタケダおよび患者さんにとってシンプルで革新的なソリューションを提供する次世代のケイパビリティをもった信頼できるパートナーです。今、TBSはベスト・イン・クラスの組織作りの最中にあり、プロフェッショナルとしての研鑽を積み、グローバルでのキャリアを経験する機会を通じて成長することができます。患者さん中心というバリュー（価値観）を根幹とするグローバル製薬企業において将来にわたってインパクトを残すことのできる部門、それがＴＢＳなのです。

INSPIRED BY PATIENTS. POWERED BY YOU

Takeda Business Solutions (TBS), responsible for the delivery of essential transactional business solutions within Takeda. 
This People Solutions position creates a positive, productive experience for managers, employees and HR Business Partners who seek assistance on a broad range of matters pertaining to HR Transactions. Projects confidence, professionalism and genuine concern for matters brought forward by team members and follows through to ensure that each and every case is resolved.

ACCELERATE VALUE & MAKE AN IMPACT BY:

Oversee support services with a high degree of customer satisfaction, expertise, and timeliness.  This includes evaluating the issue, quickly interpreting the situation, determining the appropriate resolution, transaction and/or escalation, and communicating the resolution and/or escalation to manager or HR Business Partner. Use independent judgement to resolve or escalate complex employee requests.

Ensure team is responsible for administration of HR related queries and execution of HR trans-actions & Employee tickets/queries. The team receives activity through our HCM system, case management system, and automated downstream system notifications, while serving as a central point of contact and/or support for HR transactions and employee queries.  Ensure team provide exceptional customer service, expectation setting and completing promises to employees.  Ensure team answer queries via multiple channels (phone, web chat or portal).  Serve as HR subject matter expert for a specified area such as Benefits, Compensation, Pay-roll, HR systems, etc. across TBS People Solutions. 
Under your leadership the local team serves as a central point of contact to support HR trans-actions and provides advanced level support to support to HR, People manager and Employees.  Management of our teams as the organization transforms to an end state, accountable for Employee Lifecycle Management and People Resource Hub in region where we have regional/local delivery.  Identifying the right mix of local and central delivery models to ensure operational effectiveness but also statutory compliance and governance this role will play a significant role in determining the pace and scale of our transition and ongoing transformation across the region.  Optimize and simplify processes where suitable to support the end state, ensuring best practices and controls are in place and ensure process and ways of working are aligned with global operating model.    

ACCOUNTABILITIES 

People Leadership: 

• Oversee and leads a team that administers all aspects of the employee lifecycle, including payroll processing, in compliance with company policies, regional and local regulations, while providing instruction, guidance and excellent customer service to our customers
• Coach employees in order to retain and expand organizational talent through focused attention and effort
• Provides timely and constructive feedback on a regular basis to ensure employees have a clear understanding of their work, roles and the business
• Manage performance issues when necessary
• Works with employees on their career development plans
• Is part of the local PS Leadership to drive people engagement, culture of innovation and supports the overall local PS strategy

Employee Lifecycle Management

• Initiates and/or approves HR transactions received via multiple channels such as Workday or case management system
• Use systems to document and escalate as needed following the appropriate processes
• Identifies and researches incoming queries from managers, and HR Business Partners
• Utilizes multiple online systems to answer questions, complete requests, and ultimately resolve employee and HR needs
• Understands and utilizes HR systems including Workday and the Employee Portal including Self Service and Case Management
• Performs duties according to service level agreements
• Conducts recurring meetings with HR Business Partners & other key stakeholders/partners
• Consistently reviews current process and ways of working for further optimization, digitalization and alignment

People Resource Hub Management

• Answer queries regarding HR policy, procedure or the use of HR tools.   
• Support via multiple channels (phone, web chat or portal), getting it right first time 
• Drive exceptional customer service, expectation setting, and completing promises so that the employee does not have to come back again to repeat their request.   
• Initiates and/or approves HR transactions received via multiple channels such as Workday or case management system 
• Use systems to document and escalate as needed following the appropriate processes 
• Identifies and researches incoming queries from managers, and HR Business Partners 
• Utilizes multiple online systems to answer questions, complete requests, and ultimately resolve employee and HR needs 
• Understands and utilizes HR systems including Workday and the Employee Portal including Self Service and Case Management 
• Perform duties according to service level agreements and ensure SLA’s are met for the country
• Conducts recurring meetings with HR Business Partners & other key stakeholders/partners 
• Educates clients of HR Services available to them and encourages multi-channel tools such as the HR Portal and other systems as needed
• Ensures that documentation and requests meet the policy for each process
• Actively contributes to delivering, maintaining and improving Corporate Services, procedures and processes to increase employee satisfaction, driving performance and achieving results
• Performs other HR Operations related duties and assignments required as assigned by lead, supervisor or manager.
• Ensures team is trained and aware on upcoming projects and or updates to policies to drive optimal customer experience

EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:  

• At least 5+ years of in People Manager role
• Minimum of 7+ years of HR Operations experience 
• At least 5-10 years experience in customer services, data entry or related field
• Workday or other HRIS experience
• Experience in an HR Service Center
• Service Now or other case management system

Key Skills, Abilities, and Competencies

• English oral and written communication skills to interact with Global managers, and International HR Business Partners 
• Fluent Japanese (read/write/speak) for regulatory communication.
• Strong coaching & People management skills
• Data driven mindset and analytical skills
• Digitally savvy
• Excellent Stakeholder Management Skills
• Confident approach to building cross functional partnerships
• Excellent problem-solving skills and strong customer service skills
•  Strong organizational skills for tracking and documenting
• Attention to detail and drive for accountability

Takeda Compensation and Benefits Summary:

• Allowances: Commutation, Housing, Overtime Work etc.

• Salary Increase: Annually, Bonus Payment: Twice a year

• Working Hours: Headquarters (Osaka/ Tokyo) 9:00-17:30, Production Sites (Osaka/ Yamaguchi) 8:00-16:45, (Narita) 8:30-17:15, Research Site (Kanagawa) 9:00-17:45

• Holidays: Saturdays, Sundays, National Holidays, May Day, Year-End Holidays etc. (approx. 123 days in a year)

• Paid Leaves: Annual Paid Leave, Special Paid Leave, Sick Leave, Family Support Leave, Maternity Leave, Childcare Leave, Family Nursing Leave.

• Flexible Work Styles: Flextime, Telework

• Benefits: Social Insurance, Retirement and Corporate Pension, Employee Stock Ownership Program, etc.

Important Notice concerning working conditions:

• It is possible the job scope may change at the company’s discretion.

• It is possible the department and workplace may change at the company’s discretion.

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