MTO Service Owner

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Job Description

MTO Service Owner

Location: Santa Fe, Mexico City (Hybrid)

Join Takeda’s Digital Revolution

At Takeda, our purpose is to create better health for people and a brighter future for the world. As a global, values-driven biopharmaceutical leader, we focus on innovative treatments across key therapeutic areas like Oncology, Rare Diseases, Neuroscience, and Gastroenterology.
Our team is guided by values such as Integrity, Fairness, Honesty, and Perseverance, and empowered to make a real impact through science and compassion.

Join us on our mission to improve lives worldwide.

What You’ll Do

The MTO Service Owner will play a key role in supporting the observability, telemetry, and monitoring of the company's IT infrastructure. The ideal candidate is technically proficient, detail-oriented, and capable of translating complex technical issues into real-world business impacts.

Key Responsibilities

• Support the monitoring and observability of servers and critical infrastructure components.
• Utilize tools such as Splunk, ThousandEyes, and CloudWatch to ensure system health and performance.
• Identify and respond to system anomalies proactively to prevent service disruption.
• Collaborate closely with cross-functional teams, including cybersecurity, networking, and infrastructure.
• Translate technical issues and risks into understandable, actionable business impacts.
• Work within an Agile Delivery framework.

What We’re Looking For

Required:

• Bachelor’s degree in Computer Science, Information Systems, or related field.
• Conversational fluency in English (most meetings and communications are in English).
• Understanding of observability, telemetry, and system monitoring.
• Technical background in infrastructure, networking, or cybersecurity.
• Familiarity with ITIL frameworks.
• 3+ years of experience in a similar role or as a Service Owner.

Preferred:

• Experience with monitoring tools:
  • Splunk
  • ThousandEyes
  • CloudWatch

Preferred Traits

• Critical thinking and strong attention to detail.
• Ability to assess how small actions can have wide-ranging technical impacts.
• Capable of working independently and taking full ownership of assigned processes.
• Comfortable in a no-micromanagement culture that values trust and accountability.
• Flexible schedule to accommodate global meetings and time zones.

What Takeda’s ICC Offers

At Takeda, you shape your own career path. By joining the ICC in Mexico City, you’ll have access to cutting-edge technology, continuous learning opportunities, and a diverse network that supports your personal and professional growth.

We offer:

• Competitive salary and annual performance bonus
• Non-capped food vouchers and savings fund contributions
• Comprehensive insurance coverage: life, medical, dental, and vision
• Additional paid time off
• Extended leave policies, including maternity, paternity, bereavement, and volunteer days
• And more!

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