Senior Service Owner

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Job Description

The Future Begins Here

THE OPPORTUNITY:

Takeda is looking for a Senior Service Owner who will develop a patient centric technology foundation that enables a personalized patient experience, delivering improved patient outcomes, and generating relevant data. Join Takeda as an Agile Delivery Service Owner where you will support a platform made up of trusted partners providing personalized digital and data-driven solutions to empower patients and their healthcare providers. As part of the Agile Delivery Team, you will report to the Agile Delivery Sub-Chapter Lead.

RESPONSIBILITIES:

• Uses new techniques, delivery experience and business knowledge to drive the enforce existing SOPs and develop new, efficient delivery processes.
• Work in complex landscape and support simplifying process and technology designs by proposing and executing solutions to highly complex IT problems or processes driven by agile approaches.
• Execute services workflows and tracks operational metrics.
• Ensure new platform capabilities are properlly introduced into steady operation.
• Work on tough problems with other team members and independently solve, with some guidance, very difficult technology problems.
• Demonstrates advanced tooling and techniques to other technical organizations throughout the company.
• Act as an SME, Service Lead and Advisor for Agile Delivery.
• Build trust and relationships with technical teams, through leadership, quality delivery, partnerships, and accountability of Agile Platform delivery in your division.
• Drive Business as Usual operations.
• Ensure application of ITIL, Agile and DevOps principles in service delivery.

SKILLS AND QUALIFICATIONS:

Essential:

• Degree in Computer Science/Business Informatics or other relevant graduate degree required.
• 5+ years of experience as a Service Owner/Manager.
• 5+ years of experience in IT Service Management, business-critical technical operations, or relevant project work.
• Experience as technical leader in enterprise and large-scale operational environments.
• Experience working with outsourced and remote delivery teams as a virtual team member.
• Experience managing operational oversight of third-party outsourcing firms and ITSM service level management.
• Independently manage day to day requests and issues while knowing when to escalate more critical problems or decisions.
• Knowledge and Understanding of IAAS/PaaS Environments with focus on AWS.
• Industry and technical certifications are strongly preferred (ITIL/AWS).
• Ability to work in an agile and rapidly changing environment with high quality deliverables.
• Strong communication skills with ability to translate technical depth into business language.  

Preferred to have:

• Familiarity with regulated systems – general level of understanding of computer systems validation.
• Experience working in a life sciences environment.
• Problem solving experience across all functional layers with an emphasis on quick problem resolution. 
• Understanding of infrastructure as code, moderm patterns and site reliability engineering concepts.

WHAT TAKEDA CAN OFFER YOU:

• Takeda is certified as a Top Employer, not only in México and North America, but also globally. No investment we make pays greater dividends than taking good care of our people.
• At Takeda, you take the lead on building and shaping your own career.
• Joining the ICC in Mexico City will give you access to high-end technology, continuous training and a diverse and inclusive network of colleagues who will support your career growth.

BENEFITS:

It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are:

• Competitive Salary + Performance Annual Bonus
• Monthly Supermarket and Food Vouchers
• Flexible Working Schemes
• Comprehensive Healthcare Insurance Plans: Life, Medical, Dental & Vision
• Additional Time Off
• Diversity, Equity, and Inclusion Programs

ABOUT ICC IN TAKEDA:< >Takeda is leading a digital revolution. We’re not just transforming our company; we’re improving the lives of millions of patients who rely on our medicines every day.As an organization, we are committed to our cloud-driven business transformation and believe the ICCs are the catalysts of change for our global organization.

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