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Medical Excellence & Operations Lead

Toronto, Ontario
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The Europe & Canada (EUCAN) Business unit supports Takeda's mission at a regional level and as the leader in rare diseases and specialty care, we champion better health and a brighter future for patients, healthcare providers and our people.

Across the EUCAN BU, patients come first in every decision we make. We develop strategic partnerships which deliver value for society and create a culture within which our people can thrive and reach their full potential.

Our mission is to empower and enable our people to fulfill their potential by embracing diversity and creating a high-performance, collaborative working environment. In the EUCAN region integrity is one of our key values. We put patients, trust and reputation before business and this is one of the main reasons why our people choose to work here.

Job ID R0153657 Date posted 07/08/2025 Location Toronto, Ontario

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Job Description

PURPOSE: 

The Medical Excellence & Operations Lead supports the Medical Organizationby leading a team of Medical Coordinators and Project Managers to ensure operational excellence and consistency across the organization. The Medical Excellence & Operations Leadworks with the LOCcross-functional and EUCAN/global teams to align technical expertise, innovation and excellence across the organization. 

This role requires a strategic thinker who can inspire others, focus on key priorities, and elevate organizational capabilities in line with Takeda's Leadership Behaviors.  

KEY JOB ACCOUNTABILITIES:  

  • Lead the research, alignment, design, and implementation of high-performance, innovative solutions to support operational effectiveness and consistency across teams.

  • Lead the management of vendor, project, and resource priorities to develop, disseminate, and support best practices and capabilities.

  • Provide oversight and direct management of a team of coordinators and project managers supporting Medical Affairs and HCP engagements across the LOC.

  • Be the key point of contact in Canada for Medical Excellence and Operations for EUCAN/Global.

  • Ensure maintenance of relevant process SOPs and business practices in partnership with other stakeholders (e.g., electronic systems owners) as appropriate.

  • Lead the development of tools, processes, and techniques for improving process efficiencies.

  • Actively manage, if applicable, internal and vendor resources and budget to ensure quality and timely delivery of deliverables.

  • Excellence in all operational aspects of the Medical & Scientific Affairs function: Point of contact for audits, all Medical Affairs systems (Veeva, Marv, etc.), and training (departmental meetings, off-site, etc.).

  • Ensure appropriate communication and training for available tools and business solutions to internal and external stakeholders.

  • Development of onboarding and training resources for Medical Affairs.

  • Work with the team to develop local playbooks, templates, and best practices aligned with EUCAN/Global resources to support excellence and consistency in planning and tracking tools (i.e., medical planning, insight reporting, budgeting, and launch excellence).

  • Lead the development, tracking, analysis, and reporting of metrics and KPIs for Medical Affairs in collaboration with the MLT.

  • Research, maintain knowledge, and serve as SME for industry trends and new insights in concepts, technologies, business needs, and directions.

  • Support building internal and external networks to identify and utilize data sources and partnership opportunities.

COMPETENCIES:

Occupational Knowledge and Skills

  • Thorough understanding of legal, compliance, and regulatory guidelines related to medical affairs in the pharmaceutical industry

  • Knowledge of the Health Canada policies and other federal and provincial policies impacting the area.   

  • Strong demonstrated leadership skills to manage and develop direct reports 

Additional Competencies

  • Proven expertise in matrix project leadership and operational project management, with the ability to manage multiple complex tasks simultaneously and facilitate cross-functional collaboration effectively.  

  • Demonstrated ability to think strategically, solve complex problems, and apply strong business acumen.  

  • Financial skills to forecast and manage a budget, and to understand the business implications of decisions and external factors.  

  • Excellent strategic thinking skills and proven strategic problem-solving ability, including driving to appropriate solutions.  

  • Strong verbal and written communication skills, including scientific writing, presenting, influencing, and negotiating.   

  • Influencing without authority, managing senior stakeholders and navigating ambiguity and conflict diplomatically.  

  • Vendor oversight experience. 

Digital Competencies

  • Dedication to leading by example through intentional skill development, experimentation and fostering a culture of digital curiosity within the organization. 

  • Experience working effectively with colleagues in virtual or remote settings, utilizing digital collaboration tools, incl. MS Teams. 

  • Proficiency in leveraging digital tools, platforms, Artificial Intelligence (AI) and other technologies (including Microsoft Office suite) to communicate with impact and perform tasks efficiently and effectively. 

  • Understanding of cybersecurity threats and best practices to protect sensitive information and systems.

  • Prior experience in driving digital transformation initiatives, showcasing a strategic mindset towards technology innovation and integration with daily work practices.    

EDUCATION, LICENSES/CERTIFICATIONS, EXPERIENCE:

  • Post-Secondary education in a related discipline is required

  • Project management certification is an asset.

  • 7 or moreyears of experience in pharmaceutical industry withdemonstrated leadership responsibilities within Medical/Scientific Affairs.

  • Bilingual (English/French) – a strong asset

TRAVEL REQUIREMENTS:

  • This is a head-office based position in Toronto, Canada.

  • Willingness to travel to various meetings or client sites, including overnight trips. Some international travel may be required.

Takeda Canada encourages applications from all qualified candidates. In accordance with our accommodation policies and applicable provincial accessibility legislation, please advise us if you need accommodation in order to participate in the recruitment process. Any information you provide relating to accommodation will be addressed confidentially.

Locations

CAN - Toronto Head Office

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time
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Success profile

What makes a successful team member within EUCAN at Takeda?

  • Agile
  • Analytical
  • Enthusiastic
  • Ambitious
  • Collaborative
  • Entrepreneurial
Believe in your own ability to do things you want to do. If you do that, things will happen.

Heena Howitt - Country Medical Lead Genetic Diseases

  • Takeda named Global Top Employer for seventh consecutive year. Recognized for our culture and way of working, we’re one of only 17 companies to receive Top Global Employer® status for 2024.
  • About Takeda At Takeda, there is an unwavering commitment to putting patients first, and to creating a workplace that is underpinned by empowerment and focused on diversity, collaboration and steadfast values.
  • Europe & Canada Business Unit Takeda in Europe and Canada (EUCAN) is delivering leading innovations in oncology, gastroenterology and rare diseases to provide better health and a brighter future for patients.

Working at Takeda

  • Inclusion

    Here, you will feel welcomed, respected, and valued as a vital contributor to our global team.
  • Collaboration

    A strong, borderless team, we strive together towards our priorities and inspiring mission.
  • Innovation

    Bold initiatives, continuous improvement, and creativity are at the heart of how we bring scientific breakthroughs from the lab to patients.
  • Top Workplace

    Recognized for our culture and way of working, we’re one of only 17 companies to receive Top Global Employer® status for 2024.
  • Work-Life

    Our people-first mission extends beyond patients to include their families, communities, and our own Takeda family.
  • Empowerment

    Through trust and respect, you will have genuine support from leaders, managers, and colleagues to do your best work.

We're Steadfast In Our Commitment to Four Key Imperatives

Patient


Responsibly translate science into highly innovative medicines and accelerate access to improve lives worldwide.

People


Create an exceptional people experience.

Planet


Protect our planet.

Data & Digital


Transform Takeda into the most trusted, data-driven, outcomes-based biopharmaceutical company.

Exterior of Takeda Building

About our location

Toronto, Ontario


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