Platform Architect – Customer Experience Innovation

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Job Description

The Future Begins Here: At Takeda, we are creating a future-ready organization that uses data and digital to meet the needs of patients, our people, and the planet. We need your help to make this happen. Join our Innovation Capability Center (ICC) in Bratislava, Slovakia.

At Takeda’s ICC we Unite in Diversity: Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and the abilities they bring to our company. We are continuously improving our collaborators’ journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team. 

THE OPPORTUNITY

The Platform Architect – Customer Experience Innovation serves as the Principal Architect for Takeda’s Customer Experience of the Future (CEXP) program.

This role is accountable for defining, governing, and continuously evolving the end-to-end architecture that enables Takeda’s CX of the Future vision. It also sets enterprise-wide blueprints, technical standards, and architectural guardrails across CRM and related customer experience platforms—ensuring scalability, compliance, and long-term sustainability.

RESPONSIBILITIES:

Principal Architect – Customer Experience Innovation and CX of the Future

• Own the overall architecture design for the Customer Experience Innovation platforms including the CX of the Future Program
• Define and maintain the target-state architecture, reference blueprints, and integration patterns.
• Translate strategic CX ambition into scalable, implementable architectural frameworks.
• Ensure alignment across CRM, Marketing Automation, Data, Integration, Identity, and Engagement platforms.
  

CRM Design Authority Ownership

• Establish, lead, and govern the global CRM Design Authority.
• Approve architectural standards, solution patterns, and deviations across markets.
• Ensure global consistency in CRM implementations.
• Define and enforce guardrails to prevent architectural fragmentation.
• Act as final decision authority on CRM architectural matters within the CXF program.
  

Technical Debt Governance & Platform Sustainability

• Own and manage the technical debt framework for CRM and Customer Experience platforms.
• Implement structured tracking, prioritization, and remediation mechanisms.
• Ensure modernization and sustainability roadmaps are embedded in product backlogs.
• Balance speed of delivery with long-term architectural health.
  

 Architecture Governance & Standards

• Define enterprise-level architecture standards, integration principles, and data flows.
• Ensure compliance with security, privacy, regulatory, and quality standards.
• Maintain architecture documentation, blueprints, and reusable design assets.
• Partner with Enterprise Architecture to ensure alignment with Takeda-wide technology strategy.
  

Cross-Program & Market Enablement

• Provide architectural oversight to the CXF Technical Leadership
• Support markets in adopting global standards while managing necessary regulatory flexibility.
• Act as senior escalation point for architectural risks impacting program delivery.
• Guide engineering and product teams on best practices in solution design.
  

Strategic Technology Leadership

• Evaluate emerging technologies that enhance customer engagement and platform scalability.
• Shape long-term architectural evolution aligned to omnichannel engagement, personalization, and advanced analytics.
• Drive continuous improvement in architecture maturity and governance processes.
  

SKILLS AND QUALIFICATIONS

Essential

• Bachelor’s degree in Computer Science, Engineering, or related discipline.
• 7+ years experience in enterprise architecture or large-scale digital platform design.
• Proven experience leading global CRM or Customer Experience platform architecture.
• Hand-on Salesforce.com and Data Cloud experience.
• Experience implementing architecture governance in regulated environments.
• Strong stakeholder management and executive communication skills.
• Fluency in English (written and spoken).
  

Preferred

• Life sciences industry experience.
• Experience in global digital transformation programs.
• Familiarity with product-based operating models and scaled Agile delivery.
• Agent Force experience.
  

WHAT TAKEDA CAN OFFER YOU

At Takeda, you may build your career, while contributing to better people’s lives. Expect trust driven culture built around Integrity, Fairness, Honesty, and Perseverance. Joining ICC will give you access to high end technology, training and colleagues who will support your growth.

Salary: As a motivated employee, you should be compensated appropriately. The minimum salary for this position is € 5.425 per month (full time), but your final remuneration package may be higher depending on your qualifications and experience.

Benefits: Here are a few benefits our employees are enjoying at Takeda. To get a full picture of what we are offering, follow this link.

• Cafeteria
• Medical - High standard medical care
• Bridge days
• Summer Hours
• Multisport Card

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