Technology Support Engineer

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Job Description

About this role:

The Tech Operations and Support, Senior Support role focuses on providing advanced technical support to employee end users. This includes managing and troubleshooting personal computers, servers, mainframe applications, data/voice networks, and ERP systems. By ensuring the smooth operation of these systems, this role helps maintain productivity and efficiency within Takeda.

How will you contribute:

* Acquire, install, and upgrade PC components and software
* Diagnose and resolve complex technical issues through user discussions and coordination with internal and external support teams
* Respond to user requests and research problems associated with telecommunications networks
* Provide real-time end user ERP systems support and training to facilitate knowledge transfer
* Utilize specialized skills to tackle complex tasks and support senior-level executives
* Engage in strategic communications with internal and external contacts
* Work independently within established procedures and practices

* Holds CompTIA A+ certification and applies troubleshooting skills effectively in complex situations
* Experienced in diagnosing and resolving issues with various peripheral devices
* Utilizes Active Directory knowledge to manage and support user access and system organization
* Skilled in operating and troubleshooting Windows 10 and Mac OS environments
* Familiar with Apple iOS and Android systems, providing support and configuration
* Proficient in using Microsoft Office 365 tools to enhance workplace productivity
* Manages and resolves issues using established issue tracking systems
* Certified Microsoft Professional with advanced understanding of software applications
* Applies knowledge of Local Area Networks to maintain and troubleshoot network issues

As this level you will apply your comprehensive technical expertise, gained from a high school diploma and relevant working experience, to solve complex problems. Your proficiency allows you to work independently, often serving as a resource for less experienced colleagues. Errors in this role are impactful, necessitating a thorough approach to your work. You will collabor

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