Patient Services South Cone Cluster Head

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Job Description

PURPOSE OF JOB/POSITION

Leads and drives excellence in patient support programs across all business units, working together with all relevant local functions and global/international teams. Develop, implement & maintain PSP across all relevant therapeutic areas. Assess legal local regulatory environment and Takeda ethics considerations relevant to PSP. Develop relationships with leading nurses in relevant therapeutic areas. Manage PSP vendors to ensure appropriate service & compliance levels. Design & Execute strategy to support adherence and establishes the implementation of patient solutions, the development of patient data and digital projects with the adherence and compliance of Data Privacy, ensuring clear auditing and financial accountability.

ACCOUNTABILITIES

• Assess, develop, implement and maintain best-in class patient support programs across all applicable therapeutic areas in alignment with cross functional partners and regional/global Patient Support stakeholders.

• Assess local legal and regulatory environment relevant to patient support programs.

• Understands and adheres to internal ethics and compliance guidelines, ensuring their implementation in daily activities to maintain the highest standards of integrity and professionalism.

• Manage third party patient support providers, ensure quality delivery, and manage associated budget and controls requirements, for sustainable relationship with external vendors.

• Monitor the Takeda global policy and audit process, ensuring procedures that track the journey, patient care, and required payments through clear and documented evidence that guarantees compliance with current laws and regulations.

• Participate in the development of PSP policies for Takeda Argentina and Chile by integrating defined regional policies (GEM), contributing to their creation, adaptation, and validation. Additionally, showcase the best local practices to other countries to increase visibility of Argentina and Chile’s programs and support the company in developing sustainable programs aligned with the local reality.

• In partnership with the medical management, coordinate with other areas the communication of results, achievements and challenges to Takeda leaders and collaborators.

• Develop relationships with leading nurses in relevant therapeutic areas, training them regarding our products and services, liaising with the medical team as appropriate.

• Assess and monitor impact and execution of current patient service offerings.

• Membership of local leadership team, representing patients and reporting progress on patient support programs.

• Develop and track associated KPIs.

FUNCTIONAL KNOWLEDGE, BUSINESS EXPERTISE, NATURE OF IMPACT,

COMMUNICATION SKILLS, INNOVATION

Critical functional knowledge

• Experience with the design and implementation of patient support programs is preferred.

• Strong understanding of the patient support environment.

• Proven project & change management experience.

• Experience in local Market Access and External Affairs, desirable .

Critical business expertise

• Experience in pharmaceutical industry is imperative, including intimate knowledge of industry code of conduct and relevant legislation for interaction with patients.

Communication Skills

• Strong communication and interpersonal skills.

• Excellent communicator with strong written and verbal presentation skills.

• Able to drive consensus across diverse stakeholders to achieve goals.

Innovation

• Deal with ambiguity, able to find solutions without having the whole picture.

• Able to make an environmental scanning to identify future needs and solutions.

CAPABILITIES

Critical technical, professional and personal capabilities

• Medical diploma (nurse, clinical officer, doctor) is mandatory, alternatively degree-qualified, preferably in a scientific discipline

• Patient-centric and service oriented mindset.

• Strong enthusiasm with a drive to succeed and the ability to work independently.

• Ability to drive multiple projects simultaneously and to deliver results.

• Business acumen and budgeting skills.

Critical leadership capabilities

• A team player with excellent interpersonal skills.

• Proven capability to influence and drive change agendas without formal authority.

• Support people development by ensuring all team members have an Individual Development Plan, career development opportunities, dedicated time for personal career development, and create succession plans for key roles.

• Provide and/or facilitate regular coaching of direct reports to improve  capabilities and identify areas for future training.

CRITICAL SUCCESS FACTORS & KEY CHALLENGES

• Ability to create and maintain program documentation such as SOPs, work instructions and training materials.

• Ability to effectively plan, prioritize, execute, follow up and anticipate problems.

• Ability to work collaboratively across multiple stakeholder groups (marketing, analytics, IT).

• Consistent operational performance demonstrated meeting operational metrics.

ADDITIONAL INFORMATION

• Minimum of 5 years of experience working in pharmaceutical or healthcare services. Experience must include direct employee management in a pharmaceutical commercial services environment and/or leadership responsibility for a 3rd party vendor.

• Preferably include time working in or with product support services management and service program development and implementation.

• Understanding of reimbursement solutions and access programs for specialty pharmaceuticals.

• Advanced English language proficiency.

• Availability to travel regionally and abroad.

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