CUSTOMER CARE SPECIALIST
Bogotá, Bogota D.C.- Job Type: Full Time
- Job Level: Senior
- Travel: Minimal (if any)
Takeda has been translating science into breakthrough medicines for 240 years. Every step of the way, our teams have worked together to tackle some of the most challenging problems in drug discovery and development. Today, we’re a driving force behind innovative therapies that make a lasting difference to millions of patients around the world.
In R&D, all of our history and potential comes together in an environment that welcomes diversity of thought and amplifies every voice. Working closely with colleagues, you’ll play a key role in bringing our rich pipeline of products forward to help patients. Come join a team that’s earned trust for more than two centuries, and find out how advancing transformative therapies at Takeda will shape your bright future.
By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’sPrivacy Noticeand Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.
Job Description
PROPÓSITO DEL ROL:
Este rol busca gestionar las interacciones con clientes y pacientes en cuanto a requerimientos tales como recepción de órdenes de compra, programación y despacho, quejas sobre productos y servicios y soporte de productos; atendiendo los requerimientos de los clientes en términos de servicio y calidad, alineados con los objetivos y políticas de la organización para Colombia. Además, este rol es responsable de mantener un esquema de comunicación permanente con los equipos de ventas, PSP y Supply, debe evaluar integralmente la demanda de los clientes y entender sus necesidades de acuerdo con su estructura y participar activamente en proyectos para mejorarlas.
RESPONSABILIDADES:
- Gestionar proceso de licitaciones y base de datos de información técnica del portafolio de Takeda.
- Generar información de ventas para analizar el comportamiento de regiones y clientes.
- Actualizar la información de la licitación vs la proyección y ventas para dar seguimiento al cumplimiento de los objetivos establecidos.
- Garantizar un proceso de facturación sin errores para todos los clientes asignados.
- Apoyar a equipos comerciales y gestionar los pedidos de contratos públicos y de vacunas.
- Garantizar que la documentación se ajusta a los procedimientos locales para responder al proceso de auditoría.
- Gestionar el seguimiento de los acuerdos y descuentos comerciales.
HABILIDADES, COMPETENCIAS Y EXPERIENCIA:
- Profesional en carreras como administración de empresas, ingeniería industrial, negocios o carreras administrativas afines.
- Mínimo 2 años de experiencia.
- Nivel de inglés intermedio/avanzado (deseable).
- Experiencia en manejo de cliente interno y externo.
- Capacidad avanzada de Excel y análisis de datos.
- Atención al detalle.
- Experiencia en soporte al área, acuerdos comerciales, negociaciones, licitaciones.
- Conocimiento de SAP (deseable).
- Conocimiento y manejo de Excel.
- Pensamiento crítico y resolución de problemas.
- Compromiso para fomentar un entorno de diversidad, equidad e inclusión.
Locations
Bogota, ColombiaWorker Type
EmployeeWorker Sub-Type
RegularTime Type
Full timeDuring my 20-year journey here, I’ve been fully supported by my colleagues, and I can’t say enough about our rich internal talent and the long-standing values that drive our decisions as we work to develop important medicines for the patients we serve.
Doug Coffman - Head, R&D Asset Transition & Integration Office, R&D Regional & Business Operations
When making any type of decision, the first thing we ask is 'how will this impact patients?’ Ultimately, we’re laser focused on the best interests of the patient, and I truly believe we follow through on that.
Meredith Culp - VP, Head of Neuroscience Therapeutic Area Strategy & Operations and Head of Global Development Integration Office
Our culture and shared values make us like a family here at Takeda. It doesn't feel like work when you're doing something you love with people you love, and when your outcome is really fantastic.
Alison Handley, Head, Center for External Innovation
The heart of our work
Shining a light on new perspectives
What we believe in
Our values of Takeda-ism are Integrity, Fairness, Honesty and Perseverance, with Integrity as the core. These are brought to life through actions based on Patient, Trust, Reputation and Business, in that order.
Our belief in putting people first extends beyond our patients — it includes their families and communities, as well as our Takeda colleagues and their families.
We are committed to embracing our differences, valuing different perspectives, and fostering a culture of respect, inclusiveness and empowerment.
Our embedded Diversity, Equity & Inclusion (DE&I) strategy enables us to attract and retain exceptional talent, drives innovation, and helps address systemic inequalities in our communities.
-
Integrity
-
Fairness
-
Honesty
-
Perseverance
Working at Takeda
-
Inclusion
Here, you will feel welcomed, respected, and valued as a vital contributor to our global team. -
Collaboration
A strong, borderless team, we strive together towards our priorities and inspiring mission. -
Innovation
Bold initiatives, continuous improvement, and creativity are at the heart of how we bring scientific breakthroughs from the lab to patients. -
Top Workplace
Recognized for our culture and way of working, we’re one of only 17 companies to receive Top Global Employer® status for 2024. -
Work-Life
Our people-first mission extends beyond patients to include their families, communities, and our own Takeda family. -
Empowerment
Through trust and respect, you will have genuine support from leaders, managers, and colleagues to do your best work.
We're Steadfast In Our Commitment to Four Key Imperatives
Patient
Responsibly translate science into highly innovative medicines and accelerate access to improve lives worldwide.
People
Create an exceptional people experience.
Planet
Protect our planet.
Data & Digital
Transform Takeda into the most trusted, data-driven, outcomes-based biopharmaceutical company.
Related Content
-
Global Top Employer 2024 Takeda named Global Top Employer for seventh consecutive year. -
Our products The work we do transforms lives. -
Takeda’s Global CSR Program Explore more.
Jobs for you
- MCR, OBU, HEMA, Shanghai Shanghai, China Category: Sales
- MCR, OBU, HEMA, Wuhan Wuhan, China Category: Sales
- MCR, OBU, HEMA, Anyang Anyang, China, Remote Category: Sales
- MCR, OBU, HEMA, Kunming Kunming, China Category: Sales
