CRM & SFE SPECIALIST

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Job Description

ABOUT THE ROLE

Lead the administration of the CRM (VIVA) & support the operational tasks of CME & Performance Management.

RESPONSIBILITIES:

• Sales Force Effectiveness.
• KPI design and maintenance.
• Accepts personal ownership for CRM end outcomes.
• Expresses responsibility for achieving task through the completion of the desired result.
• When faced with challenging circumstances, finds creative solutions to ensure the achievement of the desired outcome.
• Proactively participate in all the activities defined according to the position and role, within the framework of the SG-SST Occupational Health and Safety Management System, in pursuit of health and safety care, thus achieving compliance with the defined in the Company's policy in this matter.

SKILLS, COMPETENCIES AND EXPERIENCE:

Critical functional knowledge

• Bachelor´s degree.
• Ideally at least 3 years of experience on CRM administration
• Strong interpersonal skills to support internal stakeholders
• Fluent in written and spoken English
• High proficiency in Excel

Crtical business expertise

• Integrates planning efforts and prioritizes activities to meet deadlines, and maintain high productivity and quality to achieve maximum results
• Initiates systems to measure, benchmark and then improve current practice to ensure effectiveness and efficiency for all processes without sacrificing quality or customer service
• Discovers missing steps and resolves contradictions, inconsistencies or problems before they become crises
• Actively seeks ways of improving current systems, processes and structures

Serving Customers

• Addresses customer’s underlying needs: goes significantly beyond the norm to be available to customers during critical periods
• Knows customers’ businesses and proactively seeks information about real, underlying needs beyond those expressed initially
• Attempts to anticipate customers’ needs before they are expressed

Relationship building and networking

• Builds strong relationships internally with key stakeholders and business partners
• Networks effectively with external vendors and agencies to ensure good business relations and the best service is received
• Ability to listen, understand and communicate priorities.
• Ability to stay calm and focused under pressure
• Committed to foster a diversity, equity, and inclusive environment

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