
Technical Support Engineer - LIMS
Bengaluru, KarnatakaAt Takeda, we are guided by our purpose of creating better health for people and a brighter future for the world. Every corporate function plays a role in making sure we — as a Takeda team — can discover and deliver life-transforming treatments, guided by our commitment to patients, our people and the planet.
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Job Description
Job Summary
We are seeking a detail-oriented and tech-savvy Technical Support Engineer to provide expert support for our Laboratory Information Management System (LIMS). The ideal candidate will have strong problem-solving skills, a keen understanding of laboratory workflows, and the ability to ensure the system operates optimally to support laboratory operations.
Key Responsibilities
System Support & Troubleshooting:
- Provide technical assistance to end-users for LIMS-related issues.
- Diagnose and resolve software, hardware, and network-related errors in coordination with the IT team.
System Maintenance:
- Monitor the LIMS environment’s performance and ensure uptime.
- Implement periodic software updates, patches, and upgrades in compliance with regulatory standards.
End-User Training:
- Conduct LIMS training sessions for laboratory staff.
- Develop user guides, training materials, and documentation.
Configuration & Customization:
- Handle configuration requests and adapt the system to meet specific laboratory workflows.
- Collaborate with stakeholders to define, improve, and implement system enhancements.
Collaboration:
- Act as a liaison between the laboratory, IT teams, and third-party LIMS vendors.
- Partner with teams to address regulatory requirements, data integrity, and compliance.
Incident Reporting & Documentation:
- Maintain detailed logs of technical incidents and resolutions.
- Document all system changes and ensure adherence to standard operating procedures (SOPs).
Required Skills & Qualifications
- Bachelor’s degree in Computer Science, Information Systems, or related field.
- Experience with LIMS platforms(e.g., LabWare, LabVantage, STARLIMS, or similar).
- Strong troubleshooting skills related to software, SQL databases, and systems integration.
- Familiarity with laboratory processes and workflows in industries like Pharma, Biotech, or Healthcare is highly preferred.
- Knowledge of regulatory requirements (e.g., GxP, FDA 21 CFR Part 11).
- Excellent communication skills and customer-focused attitude.
- Ability to work independently and efficiently under pressure.
Preferred Qualifications
- Experience in programming or scripting (e.g., Python, JavaScript).
- Database management skills, including SQL queries and reporting tools.
- Knowledge of API integrations and system interoperability.
- Previous experience in a regulated environment such as healthcare, life sciences, or pharmaceuticals.
Working Conditions
- Primarily office-based with occasional visits to lab facilities.
- May require on-call availability to address urgent technical issues.
Locations
IND - BengaluruWorker Type
EmployeeWorker Sub-Type
RegularTime Type
Full timeSuccess profile
What makes a successful team member within Corporate at Takeda?
- Collaborative
- Strategic
- Insightful
- Results driven
- Goal-oriented
- Achiever
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Impact across generations Partnership brings together world-leading plasma companies to focus on developing and delivering a hyperimmune immunoglobulin in the global fight against COVID-19.
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Takeda Scoops Global Top Employers® Award Takeda Pharmaceutical Company Limited today announced it has become part of a select group of only 15 to receive Top Global Employer® status for 2024.
Working at Takeda
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Inclusion
Here, you will feel welcomed, respected, and valued as a vital contributor to our global team. -
Collaboration
A strong, borderless team, we strive together towards our priorities and inspiring mission. -
Innovation
Bold initiatives, continuous improvement, and creativity are at the heart of how we bring scientific breakthroughs from the lab to patients. -
Top Workplace
Recognized for our culture and way of working, we’re one of only 17 companies to receive Top Global Employer® status for 2024. -
Work-Life
Our people-first mission extends beyond patients to include their families, communities, and our own Takeda family. -
Empowerment
Through trust and respect, you will have genuine support from leaders, managers, and colleagues to do your best work.
We're Steadfast In Our Commitment to Four Key Imperatives
Patient
Responsibly translate science into highly innovative medicines and accelerate access to improve lives worldwide.
People
Create an exceptional people experience.
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Data & Digital
Transform Takeda into the most trusted, data-driven, outcomes-based biopharmaceutical company.
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