Go To Market (GTM) Digital Operations Coordinator

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Job Description

OBJECTIVES: 

About the role:
The GTM Digital Operations Coordinator is responsible for enabling Operational Excellence within the GDD&T Commercial Innovation and External Experience (CEE) function. Under leadership of the Head of GTM Digital innovation this role will work closely with CEE LT and Operations Leads to:

• Assist in managing digital operations to facilitate superior user experiences, effectively leveraging Takeda’s technological tools.
• Collaborate to maintain and optimize digital interaction points to boost user engagement and satisfaction
• Foster continuous innovation within digital external operations, adopting new technologies to stay at the forefront of digital healthcare.
• Monitor and report on potential risks to ensure seamless digital service delivery.

ACCOUNTABILITIES: 

• Initiate and plan programs consisting of multiple projects and work streams with medium complexity.
• Assist in the planning and execution of team meetings and events, ensuring logistical needs are met and timelines adhered to. Coordinate event materials and follow-up actions for seamless delivery and stakeholder satisfaction.
• Maintain training schedules, materials, and records, ensuring associates are well-informed of available learning opportunities. Contribute ideas and support activities to foster team engagement and collaboration.
• Draft and disseminate internal communications and updates to ensure alignment across the team. Assist in maintaining content across communication platforms, ensuring accuracy and relevance.
• Continuously assess and improves digital processes to enhance external stakeholder experiences, ensuring operational efficiency and effectiveness
• Identifies and directs the program and resource priorities that align with business objectives and execute plans that drive toward goal achievement.
• Partner with other DD&T and business area leaders across multiple functions to identify and plan major programs and projects.
• Assure appropriate prioritization and alignment with the strategy and direction of the organization and that appropriate resources are allocated for their development.
• Establishes and manages key relationships across a broad sphere of influence in a matrix organization. Manage the overall relationship between CEE and several major business areas. Communicates with executives and managers in these areas on a regular basis to understand high-level requirements, address issues, manage expectations and review project status.
• Ensures programs and projects are delivered in accordance with all applicable compliance requirements, e.g. GxP.
• Monitor the market to gain knowledge and understanding of emerging operations knowledge and implement best practices and continuous improvements.

EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:

Required:

• Bachelor’s Degree or High School with 3 years Digital, Technology Operations experience
• 2+ years relevant experiences; exposure to project management principles
• Extensive experience partnering with multiple stakeholders to plan and deliver programs.
• Extensive program/project management experience
• Ability to communicate ideas and data both verbally and written in a persuasive and appropriate manner.
• Ability to utilize data collection, analysis, maintenance application and refinement methods to make fact based decisions.
• Ability to analyse a wide variety of data and make appropriate decisions.
• Ability to set priorities, develop workflow processes.
• Ability to write and speak in the English language

Desired:

• Exposure to pharmaceutical industry and experience.
• Takeda Operations – comprehensive understanding of Takeda’s operating structure and methods

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