Go to Market (GTM) Digital Operations Coordinator

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Job Description

OBJECTIVES: 

About the role:
The Go To Market (GTM) Digital Operations Coordinator is responsible for enabling Operational Excellence within the Global DD&T Commercial Innovation and External Experience (CEE) function. Under leadership of the Head of GTM Digital Innovation this role will work closely with CEE LT and Operations Leads to:

• Assist in managing digital operations to facilitate superior user experiences, effectively leveraging Takeda’s technological tools.
• Support in financial management activities for CEE in coordination with the COO team, ensuring all financial targets are met
• Improve people experience, enable innovation with talent acquisition/retention, and support creation of workforce of the future at Takeda’s Innovation Capability Centers.
• Collaborate to maintain and optimize digital interaction points to boost user engagement and satisfaction
• Foster continuous innovation within digital external operations, adopting new technologies to stay at the forefront of digital healthcare.
• Monitor and report on potential risks to maintain user data integrity and ensure seamless digital service delivery.

ACCOUNTABILITIES: 

• Initiate and plan programs consisting of multiple projects and work streams with medium complexity.
• Budget and Performance Management: Support Operations lead in Driving processes for assigning budget and resources to programs/projects; tracking program/project performance against plan; and updating priorities and budget/resource assignments based on performance and/or changes in conditions.
• Support Operations Leads with BOTT for CEE team, including insourcing tracking, and ways of working playbook development
• Establish protocols to manage digital crises, ensuring quick resolution and minimal impact on user experience.
• Assist in the planning and execution of team meetings and events, ensuring logistical needs are met and timelines adhered to. Coordinate event materials and follow-up actions for seamless delivery and stakeholder satisfaction.
• Maintain training schedules, materials, and records, ensuring associates are well-informed of available learning opportunities. Contribute ideas and support activities to foster team engagement and collaboration.
• Draft and disseminate internal communications and updates to ensure alignment across the team. Assist in maintaining content across communication platforms, ensuring accuracy and relevance.
• Continuously assess and improves digital processes to enhance external stakeholder experiences, ensuring operational efficiency and effectiveness
• Identifies and directs the program and resource priorities that align with business objectives and execute plans that drive toward goal achievement.
• Partner with other DD&T and business area leaders across multiple functions to identify and plan major programs and projects.
• Assure appropriate prioritization and alignment with the strategy and direction of the organization and that appropriate resources are allocated for their development.
• Establishes and manages key relationships across a broad sphere of influence in a matrix organization. Manage the overall relationship between CEE and several major business areas. Communicates with executives and managers in these areas on a regular basis to understand high-level requirements, address issues, manage expectations and review project status.
• Ensures programs and projects are delivered in accordance with all applicable compliance requirements, e.g. GxP.
• Monitor the market to gain knowledge and understanding of emerging operations knowledge and implement best practices and continuous improvements.

As an experienced professional, you will solve various complex problems, sometimes referring to established precedents and policies. Your work will involve analyzing diverse data and selecting appropriate methods for solutions, while networking with senior professionals in your field. You will possess a complete understanding of principles, concepts, and industry practices, exerting some influence on organizational objectives. You will often work independently under general direction, occasionally leading small project teams, and may represent the organization in contractual or project matters, interacting with senior internal and external personnel. You might also participate in training junior staff.

EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:

Required:

• Bachelor’s Degree or High School with 3 years Digital, Technology Operations experience
• 5+ years relevant experiences; experience with financial/budget tracking and project management principles
• Extensive experience partnering with multiple stakeholders to plan and deliver programs.
• Extensive program/project management experience
• Ability to communicate ideas and data both verbally and written in a persuasive and appropriate manner.
• Ability to utilize data collection, analysis, maintenance application and refinement methods to make fact based decisions.
• Highly skilled in self-motivation, persists through challenges, guides others in staying motivated
• Ability to analyse a wide variety of data and make appropriate decisions.
• Ability to set priorities, develop workflow processes.
• Ability to write and speak in the English language

Desired:

• Exposure to pharmaceutical industry and experience.
• Takeda Operations – comprehensive understanding of Takeda’s operating structure and methods
• Certified project management professional

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