Technology Support Technician

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Job Description

OBJECTIVES/PURPOSE

• Supports solutions engineers on one or more software applications.
• Participates and executes technical standard analysis, implementation and evaluation of small-scale solution projects within technical area of expertise on the following areas:
• End User Support
• Hardware troubleshooting and repair
• Operating systems and software
• Tools and processes

ACCOUNTABILITIES:

• Investigates issues, analyzes solutions and implements technical changes on small projects.
• Analyses requirements, and maintains, tests, debugs and integrates application components.
• Supports on making decisions on guidelines and policies, and may look to others to help in the support of making decisions.
• Performs technical analysis and design, modifies and/or configures software and hardware solutions according to Takeda standards, typically executed in a defined project.
• Provides application software development services or related technical support in solutions maintenance or in a defined project.
• Supports the delivery of business solutions deployment to production, handle IMACD-processes of End User Equipment and IT Asset Management.
• Serve as local hands on support for the managed IT infrastructure and the End User Equipment.
• Support on meeting rooms and meeting events
• Ensures that system improvements are successfully implemented.
• Develops and maintains support documentation according to Takeda Quality Management System (QMS), Software Development Life Cycle (SDLC) and IT Project Life Cycle (ITPLC) standards, policies and procedures.
• Works under moderate guidance and direction.
• Understands key IT and Business objectives / goals and uses this knowledge within its own working field.

RELATED TO THIS ROLE

• Provide regular updates on planned Initiatives and reports on Technology Operations and projects.
• Ensure data accuracy on managed services

DIMENSIONS AND ASPECTS

Technical/Functional (Line) Expertise

• Operational knowledge of IT infrastructure and operations including desktop, server, operating systems, LAN/WAN, print, collaboration, and unified communication services.

Leadership

• Oversee day-to-day operations and performance
• Objective performance self-evaluation
• Develop self and colleagues by available trainings and knowledge sharing.
• Support training needs identified with the business.
• Provide Voice of the Customer feedback and continuous improvement opportunities.

EDUCATION, BEHAVORIAL COMPETENCIES AND SKILLS:

Required:

• Associate degree or equivalent.
• 1 to 3 years of relevant experience.
• Good oral and written communications skills, with analytical and problem-solving skills.
• Ability to write and speak in the English and local language.
• Efficient time management and coordination of tasks, working in a global IT environment.
• Ability to gain working knowledge of IT solutions and grows expertise in the subject matter area.
• Professional vocational training in Computer Science.
• Work continuously to enhance own skills and take proactive ownership
• Excellent customer management skills

Preferred:

• Bachelor Degree/Masters
• Working knowledge of ITIL
• Pharmaceutical industry and/or drug development business experience is a plus.

Locations

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